The lady who runs the to-go counter is top notch and so sweet. They really go above and beyond.
This location has gone down hill.
Better than that- I have gotten their meals to go and they have always been on time for even by BIG orders!
Their 'special' breakfast burritos are so delicious, I could eat one every day. Their lunch/dinner food is also good, but nothing compares to the breakfast burritos.
I have probably orders tons of times to-go over the last 4 years!
I have eaten here many times over the years and have always had a good experience.
I went to this location last Friday (8/25), party of 4. We were served by Roberto. I asked for the taquitos. He said they come in 3 but I could only pick 2 meats and could not choose the 3rd. I requested chicken. He repeated you can only have 2 and the 3rd you can not choose. I found that odd but pressed on. I asked for the guacamole and was told I couldn't get the sour cream or green hot sauce. When my meal arrived, I really wanted sour cream and green hot sauce. When I inquired again, I mentioned that I was willing to pay extra for the sauces and was told "I already tell you, no!" At this point I could only laugh because I thought, this has to be a joke. He eventually brought the 2 things I requested. My boyfriend asked for a soda refill. Roberto took his cup to the back and returned to wiping down tables and serving others. We waited patiently as he worked. About 5 minutes passed and another gentleman at our table asked Roberto if he could bring the refill that was previously requested. Robert nodded, went to the back and brought the gentleman at our table the drink that was originally requested by my boyfriend. When the bills came, Roberto had charged the refill to the other gentleman. When they tried to explain the drink was the refill, he said "Its not my fault, you should have told me the drink wasn't for you." Then he took the checks back to get them fixed by the manager. I asked him to bring the manager to to table so we could speak with him. He didn't get the manager. I had to ask someone else who was passing by to get the manager. When the manager came he was laughing the entire time. I didn't think this was funny anymore. We had horrible service and then to have a manager not take this seriously was a slap in the face. He offered us a drink to go. No thanks I will not be returning to this place. The food wasn't very good either. The other 3 liked the food but agreed the service was terrible.
I have had better service..i would have love my waiter to serve with a more pleasant facial expression. Also i have had better fajitas..meat not flavorful and plate looked sloppy...but one positive thing i can say is it was a clean environment.. Not impressed
Years ago this was a great place to come. I was a frequent visitor, but lately it's had a turn for the worse. The service used to be top notch and now it's pretty terrible. Perhaps they're understaffed or just underpaid but the service is now super slow and they can't keep up with even 3 tables at 1:30pm on a weekday. The food was boiling hot, as always, but the coffee (which took a very long time to aquire) was stone cold. My meal was over before the MIA server even came back to check on my table. If we'd had a problem with the food someone would have just not been able to eat.
I'm going to avoid this location for a while and hope they get better.
Yum!
Anita S New Mexico Style Mexican Food is a US Restaurant based in Ashburn, Virginia. Anita S New Mexico Style Mexican Food is located at 44305 Ice Rink Plaza, Ashburn, VA 20147, USA.
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